At Springfield, we have adopted a “keep it R.E.A.L.” approach to customer service.  We READ the situation – making sure the client has time to discuss their issues or the problems they are having with their building with us.  We ENGAGE in a sincere conversation where we begin to learn what they are up against in terms of the issue at hand as well as other concerns – such as capital budgeting, etc.  We ASSESS the situation or problem and make practical suggestions that make sense to our customer and finally, at all times we LISTEN to the concerns of the client, and devise a plan that has THEIR best interests as top priority.  After all – it’s about serving the clients!


Call Us Now