“If you are going to ask someone for their opinion, you need to be willing to listen.” Terry Umlor, CEO and founder of Springfield Inc.
Northern Michigan Winters tend to slow down the progress of roof installations. While we do get a few nice “roofing” days in January and February, the Springfield management team is challenged to keep our dedicated and faithful field employees’ busy helping at the shop to minimize/eliminate having to lay them off during the dead of winter. One successful project has been developing our training program. Our field employees serve as our best consultants for this endeavor.
Many facets make up the Springfield training program. Certainly OSHA training, equipment certifications, and scheduled hands-on sessions are key components. However, LISTENING and LEARNING to feedback from our field people is perhaps the most critical component of The Springfield Training Program. We learn our “best practices” from the folks making it happen in the field. Because we listen and learn from our installation team, our training program manual will never be found covered with dust sitting on the back shelf of the storage closet. It is a living, breathing, moving set of documents used frequently and updated regularly