Springfield was recently featured in Roofing Contractor Magazine as a model of success for commercial roofing in Michigan. Roofing Contractor Magazine is the Official Publication of the Inernational Roofing Expo®.
In the article “Contractor Profile: Springfield. Key Partnerships and Treating Customers’ Problems as Their Own are Secrets to Success for This Michigan Commercial Roofer” Roofing Contractor Magazine took the time to understand and highlight some of the keys to our success over the years.
The article provides some concrete examples of
Partnership with our clients,
“We create partnerships by taking a proactive approach with their buildings and putting their best interests first,” Jacqmain said. “We call it ‘sitting on the same side of the table as them’ and treating their problems like they are our own, and then solving them.”
Duro-Last also inspects the company’s roofs once they’re installed. Jacqmain said every roof Springfield installs is inspected twice by its technicians before Duro-Last takes a look. This earned its crews an average 99 out of 100 inspection score, placing it in the top 3% in the country.
The value in having the right people,
“That servant leadership has helped us attract and retain great people,” Jacqmain said. “One of our employees that has been here for 20 years was involved with replacing a roof that he installed 20 years ago. That speaks to the trust that we have built with the client and the culture that we have built to retain employees.”
as part of a plan for surviving the tough times.
“Focusing on service, roof repairs and maintenance, is critical,” he said. “When new construction and reroofs slow down during a recession, having a strong service department can pull you through.”
Read the full article online at Roofing Contractor Magazine, including a video interview Nick Jacqmain gave to the publication’s Chris Gray.
If you need commercial roofing in Michigan, (expert repair or replacement) give us a call today!